What Happens After You Call
When you call (415) 363-3826, we ask a handful of questions before we ever quote a number. Is the door single or double, steel or wood, and roughly how old is the house? A lot of what we see in this area dates from 1938 to 1996, with the median build year sitting around 1960, and that era of house tends to carry specific hardware - torsion springs sized for heavier old wood doors, tracks mounted to framing that's been through a few decades of settling. None of that shows up over the phone.
What we can quote by phone or text: a broken spring on a standard door, an opener that's stopped responding, a cable that's snapped. What we can't price sight-unseen: anything where the track is bent, the panels are dented and we don't know if the door's still square, or the opener is an older chain-drive unit where parts might be hard to source. For those, we need to see the door in person before we'll give you a firm number.
We'll tell you on the call whether your job sounds like a same-visit fix or something we need to look at first. Either way, nobody gets a made-up estimate just to get a truck in the driveway.
The Areas We Cover
We're based at 1401 Los Gamos Rd in San Rafael, and most of our calls come from close by. Santa Venetia is about two miles from us, Greenbrae sits two miles to the SSW, and Larkspur, Ross, San Anselmo, and Corte Madera are all roughly three miles out. From there we reach Kentfield and Fairfax, Sleepy Hollow and Mill Valley, Lucas Valley-Marinwood, Strawberry, and on out to Tiburon, Tamalpais-Homestead Valley, Woodacre, Belvedere, and Sausalito.
Further afield we also take calls from San Pablo, Black Point-Green Point, Stinson Beach, Bayview, Lagunitas-Forest Knolls, Pinole, El Sobrante, Bolinas, El Cerrito, Nicasio, Albany, Hercules, Kensington, and Rodeo. That's a wide stretch of Marin and into the East Bay shoreline, and travel time is part of why we ask for your general location up front - it helps us tell you honestly whether same-day service is realistic or whether you're looking at next-day.
If you're not sure your street falls inside that range, just ask when you call. We'd rather tell you straight than have you wait on a truck that's an hour out.
Who Does the Work
We work on garage doors and openers - springs, cables, rollers, tracks, panels, and the full range of opener brands people have installed over the years. We don't do general handyman work, and we don't touch doors that have been modified in ways we can't verify are safe, like a torsion system swapped to the wrong spring size by a previous owner. If a door's past that point, we'll tell you it's a replacement conversation, not a repair one.
Mild temperate conditions here mean our doors don't take the beating that steel coastal fog or hard freeze-thaw cycles cause elsewhere, so a lot of the wear we see is just age - rollers worn from 50,000 open-close cycles, springs that have simply used up their rated life. That's useful context for a quote too: a door that's mechanically tired is a different job than one that's damaged.
We're not going to invent a founding story or a staff count to make this page feel bigger than it is. What we can tell you is what we work on, where we go, and what we need from you before we put a number on the job.
Frequently asked questions
Can you give me a price over the phone?
For common jobs like a broken spring or a dead opener on a standard door, yes, we can usually give you a close estimate by phone. If the track is bent, the door's off its rollers, or there's visible damage to panels, we need to see it in person - those jobs vary too much to quote blind.
How far do you travel for a quote?
We're based in San Rafael and cover a wide stretch of Marin, from Santa Venetia and Greenbrae nearby out to Tiburon, Sausalito, and into the East Bay toward El Cerrito and Rodeo. Call and tell us your location - we'll tell you honestly how soon we can get there.
Why can't you quote a replacement door without seeing it?
Replacement pricing depends on the exact opening size, whether the current track and hardware can be reused, and what condition the framing is in. Houses built decades ago often have openings or mounting setups that don't match current standard doors, so we measure first.
Do you work on older opener models?
We work on a range of opener ages and brands. Some older chain-drive units have parts that are harder to source than current models, so if yours is dated, mention that on the call - it changes whether we can fix it same-visit or need to order something first.